Terms and conditions

Last updated: 22 October 2026 · Version 2026-10.48

These terms are the contract between you and AlmarFit for using the almarfit.com website and the AlmarFit app, including the free account, the free 3-day plan, Elite Plan, the Maintenance Plan and the Light Plan. Please read them before you create your account and before each payment. A few important clauses (section 15) you accept expressly, with a separate tick.

1. Who we are

The services are provided by NUTRIFIT & FILM SRL, tax ID (CUI) 47011901, Trade Register no. J2022020440404, share capital RON 200, registered office at Str. Scarlatescu 27-29, Et. P, Cam. 3, Sector 1, Bucharest 011158, Romania, phone +40 760 129 448, email [email protected] (“AlmarFit”, “we”). Coaching is provided by Maria Nistor. NUTRIFIT & FILM SRL sells the AlmarFit services directly, in its own name, as the provider: it is not an intermediary, agent or marketplace for other sellers. For payments made on the website, it also collects the payment and issues your invoice; payments made in the app through the App Store or Google Play are collected by the store (section 16).

2. What we offer

The almarfit.com website: information about nutrition and exercise, free of charge.
The free account: after you sign up, your account stays free as long as you have no paid plan; it also becomes a free account after a paid plan ends. It has the features the app shows for the free account, which we may change at any time. Right now these are: the journal (weight, measurements, water, sleep and the meals you put together with the calculator), for today and the days before, 8 in all; the calorie and protein calculator, the ideal plate, barcode scanning and your weight range; artificial intelligence scans (meal, receipt, fridge): up to 10 every 30 days; “Say what you ate”: up to 10 every 30 days; recipes from the Fridge made with artificial intelligence, while the Fridge is on in the app: up to 10 every 30 days; label reading: up to 3 a day; progress and measurements, for today and the days before, 30 in all; progress photos: up to 1 every 30 days; the steps of the recipes: up to 3 a week; cycle tracking and the Free group; messages with Maria, with no promised answer or reply time: Maria answers when she has time. The meal plan, the check-in, the plan’s shopping list, the level and the badges come with a paid plan. It costs nothing and never turns into a subscription by itself.
The free 3-day plan: a plan by meals, the same for every user and not personalised to your health situation. You start it yourself, from the free account (see section 3). The plan includes, free of charge, access to the AlmarFit app for 3 days: journal, calorie and protein calculator, shopping list, messages with Maria, artificial intelligence scans (up to 6 in the 3 days) and “Say what you ate” (up to 9 in the 3 days). It also includes the free plan’s group (Free), which you are added to automatically.
Elite Plan: your personalised monthly plan, made by Maria from the details you give her. You receive it in the app once, for the whole month, within 24 hours of the payment being confirmed; with the 3 and 6-month packages you receive one monthly plan at the start of each month of the package. Every week, as needed or on your request, Maria adjusts the month’s plan; you tell her through messages what you want to change. The adjustments are part of the month’s plan and have no separate price. The plan also includes, at no separate price, access to the AlmarFit app for the paid period, with the features the app has in that period: journal, calorie and protein calculator, progress and photo tracking, weekly check-in, weekly 1:1 call, messages with Maria and the Elite group.
The Maintenance Plan: for clients who have reached the weight they wanted and want to keep it, after at least one paid Elite Plan period. It is your monthly maintenance plan, made by Maria once, for the whole 30-day period; you receive it in the app within 24 hours of the period starting. It includes, at no separate price, 30 days of access to the app. What it includes and its rules are in section 5.
The Light Plan: the 30-day Light plan, a ready-made meal plan you follow on your own: every week, 6 days of meals and a flexible day. It is not a personalised plan. You receive it week by week: once the payment is confirmed, within 24 hours (usually immediately), the menus of the current week and of the next one appear in the app, and every Sunday at 21:00 (Romanian time) the menu of the week after that is made. All of them are part of the same 30-day plan, paid once. It includes, at no separate price, 30 days of access to the app. What it includes and its rules are in section 5.

3. Your account

The account is personal and can be created only by people aged at least 18.
The data you give us must be accurate and complete, and you update it when it changes; your plan depends on it (see also section 7.4).
The account opens once you confirm it: with the code we send by SMS to your phone number or, where applicable, with the link we send by email (valid for 48 hours). If the code does not arrive, you can ask Maria for help, and she can confirm your account. An unconfirmed account is deleted automatically, with what you entered when signing up, after 48 hours (after 7 days if you asked Maria for help).
If you opened your account with the SMS code, you then confirm your email address with the link we send you. Until you confirm it, the app reminds you, and after 7 days it asks you to confirm it each time you open it. We send payment confirmations, invoices and information about your account and contract to this address, so it must be yours and correct.
For Elite Plan, once your account is open you can log in and write to Maria, but the full journal, all your progress, the plan and check-ins open once the payment is confirmed; until then you have the free account (section 2).
We may refuse to start or to continue the service, for example if, from what you tell us, we consider that you need a doctor’s advice first. If you have already paid, section 12 applies: we refund the unused days proportionally.
The free 3-day plan can be used only once per person, and each person can have only one account.
You start the free 3-day plan from the free account, with the “Start the 3 days” button. If you start it in the morning (between 5:00 and 11:00), day 1 is that same day; otherwise day 1 is the next day. You see the date in the app. After day 3 the account stays active as a free account and the 3-day plan closes; your data stays saved. The free plan involves no payment and never turns into a subscription automatically.
You are responsible for keeping your password safe. If you suspect someone else is using your account, let us know immediately.

4. Elite Plan: price and payment

The price of the plan is 750 lei and includes 30 days of access to the app. You can also pay in advance with a discount: 3 months – 2,025 lei, 6 months – 3,600 lei. The price is final for you: if VAT applies, it is included.
Payment is made on the website (My account → Subscription), through the payment processor PayU if your account has a Romanian phone number, or through Stripe otherwise and whenever you choose to pay with a card from another country; you pay by card or with the other methods shown on the payment page, and your card details never reach us. With the monthly subscription paid through PayU, your card is saved at PayU with your consent, and each renewal is charged automatically on the day before your paid period ends, until you stop the subscription in My account → Subscription. After each payment you get a confirmation by email and we issue your invoice.
Paying through the App Store or Google Play. In the AlmarFit app for iPhone or Android, where payment is available there, plans are paid through your phone’s store (Apple or Google). In that case: the price is shown by the store, in your account’s currency and by its own price tiers; you get the receipt from Apple or Google; the automatic subscription renews through the store and you stop it in your phone’s settings (Settings → Subscriptions), and your access stays until the end of the paid period; a payment that fails is retried under the store’s rules. You cannot have two AlmarFit subscriptions renewing automatically at the same time: stop one of them first. Refunds are in section 6.6.
The period starts on the day you pay. If you pay before your current period ends, the new days are added after it, so you lose nothing. You can always see the end date in the app.
30 days: monthly subscription. It renews automatically every 30 days with the same card until you stop it; you can stop it any time from My account → Subscription → “Stop the renewal”, and your access stays until the end of the paid period. You can start it when you have no plan running or 5 days or fewer are left of it. The 3 and 6-month packages are paid once and do not renew automatically; with them you receive one monthly plan at the start of each month of the package; you get a reminder 5 days before the end.
If the automatic payment fails, your access and your seat stay held for 24 hours so you can pay with another card. After that the subscription stops and the seat is released; your data stays saved.
Limited seats. Maria works with a limited number of clients. When all seats are taken, you can join the waitlist for free with the plan you want: seats go first to longer plans (6, 3 months, then 30 days), then in the order of joining, and after 30 days of waiting you move up one step. When a seat frees up, it is held for you for 24 hours, for the plan you chose or a longer one. Clients who renew on time never lose their seat.
Maria may offer free access to Elite Plan or to the Maintenance Plan to some clients. Offered access has no guaranteed duration: it lasts as long as Maria decides and can be stopped at any time. Paid days are not affected.
When it ends, your account stays active as a free account (section 2): the plan is locked until you renew, the journal and progress are limited to what the free account includes, and in the app you move from your plan’s group to the Free group. Your data is kept, as described in the Privacy policy.
Price changes are announced by email at least 30 days before they apply and do not apply to periods already paid. If you have an automatic subscription and do not agree with the new price, you can stop it before the renewal, with no extra payment.
Invite a friend: you have a personal link and code. For each friend who signs up with them and then has a paid Elite Plan or Light Plan subscription you get 7 extra days; with the fourth friend the total reaches 30 days (7 + 7 + 7 + 9). Your friend gets 7 extra days on her first paid Elite Plan subscription. The days are given 14 days after her subscription starts, only if it is still active; if you have no active subscription then, they stay as credit for your next one. The days cannot be exchanged for money. We may change or end the programme for the future, without affecting days already earned.

5. The Maintenance Plan and the Light Plan

The Maintenance Plan is for clients who have reached the weight they wanted and want to keep it.

Who can choose it: only if you have had at least one paid Elite Plan period. Access offered for free by Maria does not count as a paid period.
What it includes: your monthly maintenance plan, made by Maria once, at the start of the period, for the whole 30-day period; the journal, the calculator, the shopping list and the ideal plate; the analysis of meal photos (“Scan your meal”), up to 120 photos every 30 days; one check-in a month; messages with Maria, answered within 2–3 days; the Maintenance group. It does not include adjusting the plan on request, the weekly 1:1 call and the answer usually within 1–2 hours, which belong to Elite Plan.
The price of the plan is 250 lei and includes 30 days of access to the app. The price is final for you: if VAT applies, it is included.
Payment is made on the website, as a monthly subscription that renews automatically every 30 days, the same way as for Elite Plan. You can stop the automatic renewal any time from My account → Subscription → “Stop the renewal”, and your access stays until the end of the paid period. If the automatic payment fails, your access stays open for 24 hours so you can pay with another card; after that the plan stops, and your data stays saved.
When it starts: if you have Elite Plan days running, the Maintenance Plan starts when they end; otherwise, on the day you pay.
Coming back to Elite Plan: you can pay for Elite Plan at any time. The Maintenance Plan does not take or keep an Elite seat, so if all seats are taken you can join the waitlist. Elite Plan starts on the day you pay, and the Maintenance days you still have are not lost: they are added after the Elite period.
Weight above your goal: if, on the Maintenance Plan, the weight you note stays more than 2 kg above your goal for two weeks, the app shows you the suggestion to come back to Elite Plan and tells Maria. This is information only; you have no obligation.
Invite a friend: the Maintenance Plan does not count for this programme; the extra days are given only for a paid Elite Plan or Light Plan subscription.
Withdrawal and refunds: the same rules as for Elite Plan apply (section 6).

The gift month at the Diamond level

When you reach the Diamond level (1,500 points) and have had at least one paid Elite Plan period, you get 30 days of the Maintenance Plan, free.
The gift is given once per client.
You activate it yourself, from My account → Subscription, within 12 months of the date it appeared in your app. If it is not activated within this time, it is lost.
The days are always Maintenance Plan days and start after the days you already have. If your automatic Elite Plan renewal is on, you must stop it first. Once activated, the period cannot be moved.
The gift has no cash value, cannot be exchanged for money or for another service, is not refunded and cannot be transferred to another person.
We may change or end this programme for the future, without affecting gifts already received.

The Light Plan

What it is. The 30-day Light plan: a ready-made meal plan you follow on your own. Every week you get 6 days of meals and a flexible day. Once the payment is confirmed you get the menus of the current week and of the next one; then, every Sunday at 21:00 (Romanian time), the menu of the week after that is made, so in the app you always see the current week and the next one. A menu once made does not change: what you change (for example “What don’t you eat?”, the format, your goal) applies from the next menu made, and the app shows you from which date. All the menus of the 30 days are part of the same plan, paid once.
How it is made. The plan may be put together automatically by the app, following rules set by Maria, or written by Maria for all Light clients. The app works out the portions from the data in your profile (sex, age, height, weight, activity level, goal and, if you noted it, your target weight). The days alternate between lighter and richer days, with the same average over the week. When the plan is put together by the app, you can choose up to 5 favourite foods, which the app takes into account within the limits of the plan’s rules.
What it is not. The Light Plan is not a personalised plan and nobody checks it for your situation. It takes into account the foods you tick in “What don’t you eat?”, but not allergies, intolerances, medical conditions or medication, and it may contain foods you do not like. Before you eat, you check for yourself that each meal suits you. If you have allergies, intolerances or a medical condition, you need a personalised plan (Elite Plan) and a doctor’s advice.
Who can choose it. People aged at least 18, with a completed profile (sex, year of birth, height, current weight, activity level). You cannot choose it during pregnancy or breastfeeding, or while you have Elite Plan or Maintenance Plan days running. If your body mass index is below 18.5, you can choose it only with the goal “Muscle gain”. If you declare a pregnancy or breastfeeding while on the Light Plan, no new menus are made and the automatic renewal stops; the menus already made stay.
What the access includes. The journal, the calorie and protein calculator, the shopping list, the ideal plate, progress and photo tracking, the level and badges, messages with Maria, answered within 2–3 days, the analysis of meal photos (“Scan your meal”), up to 120 photos every 30 days; the Light group. It does not include adjusting the plan, the weekly check-in and the 1:1 call, which belong to Elite Plan.
The price of the plan is 150 lei and includes 30 days of access to the app. The price is final for you: if VAT applies, it is included.
Payment is made on the website, as a monthly subscription that renews automatically every 30 days, the same way as for Elite Plan. You can stop the automatic renewal any time from My account → Subscription → “Stop the renewal”, and your access stays until the end of the paid period. If the automatic payment fails, your access stays open for 24 hours so you can pay with another card; after that the plan stops, and your data stays saved.
When it starts. On the day you pay. If you extend it before your current period ends, the new days are added after it.
Moving to Elite Plan or the Maintenance Plan. You can move at any time, under the conditions of those plans (for Elite Plan, as long as there are seats). The new plan starts on the day you pay, the automatic Light renewal stops by itself, and the Light days you still have are not kept and are not refunded. The Light Plan does not take or keep an Elite seat.
Programmes. The gift month at the Diamond level does not apply to the Light Plan, and a Light period does not count as a paid Elite Plan period. In “Invite a friend”, your friend’s paid Light Plan subscription brings you the days (section 4); your friend gets her own 7 days only on her first Elite Plan subscription.
Withdrawal and refunds: the same rules as for Elite Plan apply (section 6).

6. Right of withdrawal and refunds

6.1. What you pay for and when the service is performed. With Elite Plan and the Maintenance Plan you pay for the monthly plan Maria makes for you. You receive a month’s plan once, for the whole month; from the moment you receive it, the service for that month is fully performed. With Elite Plan, the weekly adjustments, the check-ins, the calls and the messages with Maria are part of the month’s plan you received, at no separate price. With the Light Plan you pay for the 30-day Light plan, digital content that the app makes available to you week by week; its supply starts when the first week’s menu appears in the app. With every plan, access to the app for the paid period is included at no separate price.

6.2. The right of withdrawal and when it is lost. By law (Romanian Government Emergency Ordinance no. 34/2014, which implements Directive 2011/83/EU), you have 14 days from the conclusion of the contract (the day you pay) to withdraw without giving any reason. The law provides that the right of withdrawal is lost once the service has been fully performed or once the supply of digital content has begun, if you expressly asked for this and confirmed that you know you thereby lose your right of withdrawal (art. 16 (a) and (m) of GEO 34/2014). That is why, at every payment other than automatic renewals, you tick that you want to receive your plan as soon as possible (for an extension: that the paid days start right after the current period) and that, once you have received it, you no longer have a right of withdrawal. Without this tick the payment does not start. After the payment, we confirm your choice by email. Therefore:

once you have received the plan (with the Light Plan, once the first week’s menu has appeared), the payment is no longer refunded, in full or in part, even if you do not use the plan or the app or change your mind;
until you receive the plan, you can withdraw and we refund the whole amount you paid;
for an extension paid before the current period ends, you can withdraw within 14 days of paying, as long as the new period has not started, and we refund the whole amount; once the new period has started or after the 14 days, the payment is no longer refunded;
for the 3 and 6-month packages, if you withdraw within 14 days of paying, the first month – the package price divided by the number of months – is not refunded once you have received its plan, and the months whose plan you have not received yet are refunded. After the 14 days, the package is no longer refunded.

The plan is received when it appears in the app; we let you know then in the app or by email. If the plan does not appear within the promised time, write to us, and if we do not make it available to you, you may end the contract and get your money back.

6.3. Stopping the subscription. You can stop the automatic subscription at any time from My account → Subscription → “Stop the renewal”: no further payment is taken, and your access stays until the end of the paid period. Stopping the subscription is not a withdrawal from the contract and does not lead to a refund of the paid period. Automatic renewals continue the same subscription, they are not a new contract, and they are not refunded.

6.4. How to cancel within the 14 days. While you have a right of withdrawal, the “Cancel within 14 days” button appears in My account → Subscription, with the amount you get back: you tap it, confirm, and we immediately send you an email confirming that we have received your cancellation. The button does not appear when no money is due to you any more (for example once you have received the plan of a month paid with the monthly subscription). You can also withdraw by writing to us at [email protected] with a clear statement (you may use the model in the Refund policy). When money is due to you, we refund it within 14 days of the withdrawal, by the same payment method, at no extra cost.

6.5. Other situations. If we stop the service without you having breached the terms (sections 3, 12 and 13), we refund the remaining days proportionally. The rules above do not affect the rights the law gives you as a consumer that cannot be excluded by contract, including the right to a conforming service (section 11.2).

6.6. Payments through the App Store and Google Play. If you paid through the App Store, Apple decides on the refund under its own rules: you ask for it from your Apple account (reportaproblem.apple.com). If you paid through Google Play, you can ask for it in Google Play or write to us at [email protected], and we apply the rules above. A payment refunded by the store takes back the days it bought.

Examples and the model withdrawal form are in the Refund policy.

7. What AlmarFit is and is not. Your responsibility

7.1. What it is. AlmarFit is a lifestyle and wellbeing service: an app where you note your meals, weight and habits and follow your progress, together with guidance on eating and movement. The plans, recipes, calculations and messages are suggestions and general information, for educational purposes. What you eat and what you change is your decision; nothing in the app is an obligation or a prescription.

7.2. Who guides you. The guidance is given by Maria Nistor, certified nutritionist and fitness instructor. Maria is not a doctor and not a licensed dietitian, and AlmarFit is not a medical practice.

7.3. What it is not. AlmarFit is not a medical service. We do not diagnose, treat, prevent or cure diseases, we do not interpret lab tests and we do not recommend or change medication or treatments. The plans are not diets for medical conditions. Nothing on the website or in the app replaces a doctor or a licensed dietitian.

7.4. Your declaration. When you create your account and at each payment you declare, on your own responsibility, that: you are at least 18 years old; your health allows you to change your diet and exercise; if you are in one of the situations in section 7.5, you asked a doctor for advice first and follow what they tell you; the data you give us, including allergies, intolerances, medical conditions, medication, pregnancy or breastfeeding, is accurate and complete, and you tell us when it changes.

7.5. Your health. We work with information about your body and habits; some of it is health data, which we process only with your consent (see the Privacy policy). Ask a doctor first if you are pregnant, breastfeeding, have a medical condition, take medication or supplements, or have had an eating disorder. If you tell us about such a situation, Maria can take it into account in the plans she makes; the Light Plan and the free 3-day plan do not. In no case is this a medical assessment. If unusual symptoms appear, stop and see a doctor; in an emergency, call 112.

7.6. The decisions and the responsibility are yours. You use the website, the app and the plans at your own risk. The plans, recipes and advice are suggestions: you do not have to follow them, and if you do, you decide to what extent and how. You take responsibility for your decisions about what you eat, how much you eat and how much you move, and for their consequences. Before every meal you check the ingredients, allergens, quantities and whether the foods suit you; when exercising, you respect your limits. You are responsible for what you tell us and for what you do not tell us: a plan made from wrong, incomplete or outdated data cannot be held against us. The app lets you note your meals and progress even when you do not follow the plan.

7.7. No guaranteed results. We do not guarantee any result, on any plan – free, Light, Elite or Maintenance: not a certain weight loss, not a pace, not a duration. Results depend on each person. Client stories and reviews are personal experiences, not promises.

7.8. Estimates and artificial intelligence. The calculations in the app (weight range, basal metabolic rate, daily needs, calories of foods and recipes) are estimates. Some features use artificial intelligence, for example “Scan your meal”, “Say what you ate”, label reading and the recipe ideas in the Fridge: what they recognise or suggest may be wrong (foods and weights, usually by 20–30%), so check before you save or cook. Each plan, the free account included, has a number of uses of each artificial intelligence feature every 30 days (for the free 3-day plan, for the 3 days; for label reading, per day), which you see in the app. Each use is noted, so that the uses of your plan can be counted and the costs kept under control (see the Privacy policy). For free accounts there is also a shared monthly limit: when it is reached, the artificial intelligence features of free accounts stop until the start of the next month.

More details are in the Disclaimer.

8. Rules of use

Please use the website and the app only for personal purposes and with respect. You may not:

give anyone else access to your account or use it for another person;
create more than one account or use false details, for example to use the free plan more than once;
copy, sell or publish AlmarFit plans, recipes, texts and materials;
try to access other people’s data or disrupt the app;
upload photos or messages that are illegal, offensive or belong to other people without their consent.

9. The AlmarFit group

Each plan has its own group (Elite, Light, Free and Maintenance), and in the app you are added automatically to your plan’s group. The other members see your first name, initial, profile picture (if you added one) and messages. Please: respect and encouragement, no medical advice, no advertising, and what is written in the group stays in the group. Before your first message, you accept the group rules in the app. Zero tolerance for objectionable content and abusive users: messages with offensive or vulgar words are not posted; any member can report a message and block a person; Maria reviews every report within 24 hours, removes messages that break the rules and may pause or permanently remove from the group the member who wrote them. You can leave the group at any time, and we will not add you back; you can rejoin whenever you like. Messages in the group belong to those who write them: apart from the automatic filter, we do not check them beforehand and are not responsible for them.

10. Intellectual property

AlmarFit plans, recipes, texts, photos and materials belong to NUTRIFIT & FILM SRL or their authors. You may use them only for yourself; you may not copy, distribute or sell them without our written consent.

The AlmarFit app and website are protected too: the code, the design, the food database, the texts, and the AlmarFit name and logo. You may not extract content from the website or the app automatically (with programs, bots or scripts), copy, decompile or reproduce the app or parts of it, use the content for a similar service, or get around the security measures. Your data (journal, photos, messages) remains yours.

Your story on the website. If you send us a review from the app, you allow us to publish it free of charge on almarfit.com, under the name shown in the review, and with the “before and after” photos only if you tick that option. We publish it only after Maria approves it, and you can withdraw it at any time from the app; we then remove it from the website, together with the photos.

11. Liability and conformity

11.1. What we commit to. We do everything in our power for the website and the app to work correctly and without interruption and for the plans to be as described above, but we cannot guarantee that the website and the app will always be available.

11.2. Conformity. If the plan or the app is not as we described it (for example the plan does not appear in the app or a paid feature does not work), write to us at [email protected] and we bring it into conformity, free of charge, within a reasonable time. If we do not manage to, you are entitled by law (GEO 141/2021, which implements Directive (EU) 2019/770) to a proportionate price reduction or to end the contract.

11.3. What we are not liable for. We are not liable for:

the results achieved, which depend on each person (section 7.7);
your decisions and their consequences: whether you follow a plan, in full or in part, or change it (section 7.6);
wrong, incomplete or outdated data you give us, or information about your health that you do not tell us (section 7.4);
not following the recommendations in section 7, including asking a doctor first;
allergies, intolerances or unsuitable foods you did not tell us about or did not check before the meal;
estimates and results of artificial intelligence features that you did not check (section 7.8);
use of the account or the plan by another person, or otherwise than these terms provide;
interruptions caused by others (internet, phone, app stores, payment processors) or by force majeure; messages of other members in the AlmarFit group; the content of websites that links lead to.

11.4. Limit of liability. Except for the cases in section 11.5, our liability for any damage related to the service is limited to the amount you paid for the period in which the damage occurred.

11.5. What cannot be limited. The limitations in sections 11.3 and 11.4 do not apply to damage caused intentionally or by gross negligence, nor to harm to life, physical integrity or health caused by our fault, and they do not restrict your consumer rights that cannot be excluded by contract.

12. Ending the contract

You can stop at any time: stop the renewal in My account → Subscription (your access stays until the end of the paid period, which is not refunded) or delete your account from “My data”.
We may suspend or close the account if you seriously breach these terms, after letting you know, except in urgent cases. If we stop the service without you having breached the terms, we refund the unused days of the paid month proportionally.
Unconfirmed accounts are deleted after 48 hours (after 7 days if you asked Maria for help), and accounts nobody has logged into for 3 years are deleted automatically, after a warning email sent 30 days before. Details in the Privacy policy.

13. Changes to these terms

We may update these terms, for example when the law, the service or the prices change. We publish the new version here, with the date of the update, and let you know in the app or by email before it applies. For periods already paid, the terms accepted at payment apply. The app evolves: we may add, improve or change features. If a change significantly reduces your access to the paid service, we let you know in advance and you may end the contract, with a proportional refund of the unused days. If you do not agree with the new terms, you may end the contract before they apply.

14. Complaints and disputes

For any complaint, write to [email protected]; we try to solve everything amicably within 30 days. You can also contact the Romanian National Authority for Consumer Protection (ANPC), anpc.ro, including for alternative dispute resolution (SAL), on the reclamatiisal.anpc.ro platform. The contract is governed by Romanian law, without affecting the mandatory consumer protection rules of the country where you live; disputes not solved amicably go to the competent courts under the law.

15. How the contract is concluded and express acceptance

The free account: the contract is concluded when your account opens, after you have accepted these terms when signing up.
A paid plan: you choose the plan in My account → Subscription, see the price and the period, tick the acceptance of the terms and the request to receive your plan as soon as possible, then pay on the payment processor’s page. Until you pay you can go back at any time and correct your choice. The contract is concluded when the payment is confirmed; we send you the confirmation by email.
Language: the contract is concluded in Romanian, English or Spanish, depending on the language in which you use the website or the app.
Storage: the accepted terms stay published on the website with their version and date; the accepted version, the date and the plan are kept in your account, and you find them in “My data” → download your data.
What you need: an internet connection, an up-to-date browser or the AlmarFit app on a phone with a version of iOS or Android the app still supports, an email address of your own and a phone number that receives SMS.
Express acceptance. With the acceptance tick at each payment (on the website, also when signing up) you expressly accept, under art. 1203 of the Romanian Civil Code, the clauses that: renew the subscription automatically (sections 4 and 5); take away your right of withdrawal once you have received the plan and set the refund rules (section 6); place your decisions and their consequences on you (section 7) and limit our liability (section 11); allow us to refuse, suspend or end the service (sections 3 and 12) and to change the terms (section 13).

16. The app from the App Store and Google Play

These terms also apply to the AlmarFit app downloaded from the App Store (Apple) or Google Play (Google). For the app from the App Store, the following also applies:

The contract is between you and NUTRIFIT & FILM SRL, not with Apple. We, not Apple, are responsible for the app and its content.
We grant you a personal, non-exclusive and non-transferable right to use the app on Apple devices that you own or control, within the Usage Rules set out in the Apple Media Services Terms and Conditions.
Maintenance and support of the app are our responsibility ([email protected]); Apple has no obligation to provide any maintenance or support.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Any other claims, losses or costs attributable to such a failure are our responsibility under these terms.
We, not Apple, are responsible for addressing any claims relating to the app or its use, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar legislation.
If a third party claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
You declare that you are not located in a country subject to a United States Government embargo or designated by it as a “terrorist supporting” country, and that you are not listed on any United States Government list of prohibited or restricted parties.
When using the app you also comply with the applicable third-party terms (for example those of your internet or phone provider).
Apple and its subsidiaries are third-party beneficiaries of these terms as regards the app from the App Store: once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.
Questions, complaints and claims about the app go to NUTRIFIT & FILM SRL, at the address in section 1 or at [email protected].

Paying through the App Store or Google Play and its refunds are in sections 4 and 6.6.

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