Last updated: 20 October 2026 · Version 2026-10.44
This page explains briefly when we refund your money for Elite Plan, the Maintenance Plan and the Light Plan. The full rules are in the Terms and conditions, section 6.
The free plan
The free account and the free 3-day plan cost nothing, so there is no payment or refund.
What you pay for
With Elite Plan and the Maintenance Plan you pay for the monthly plan Maria makes for you. You receive it in the app once, for the whole month, within 24 hours of the payment being confirmed (for the Maintenance Plan, of the period starting). From the moment you receive it, the service for that month is fully performed; with Elite Plan, the weekly adjustments and the conversations with Maria are part of the month’s plan. With the Light Plan you pay for the 30-day Light plan, which the app gives you week by week; the first week’s menu appears once the payment is confirmed, usually immediately. Access to the app for the paid period is included, at no separate price.
The tick when you pay
By law (Romanian Government Emergency Ordinance no. 34/2014) you have 14 days to withdraw without giving a reason, but the right is lost once you have received the service or the digital content, if you expressly asked for that. That is why, at every payment, you tick that you want to receive your plan as soon as possible and that, once you have received it, you no longer have a right of withdrawal. Without the tick the payment does not start; after the payment we confirm your choice by email.
Before you receive the plan
As long as you have not received the plan (with the Light Plan, the first week’s menu), you can withdraw and we refund the whole amount.
After you have received the plan
Once the plan has appeared in the app, the payment is no longer refunded, in full or in part, even if you do not use the plan or the app or change your mind.
Example: you pay 750 lei on Monday at 10:00, and the plan appears in the app on Tuesday at 9:00. If you write to us on Monday evening that you changed your mind, you get 750 lei back. If you write to us on Wednesday, the amount is no longer refunded.
Extensions
If you pay for a new period before the current one ends, the new days start after it. Within 14 days of paying, as long as the new period has not started, you can withdraw and get the whole amount back; once it has started or after the 14 days, the payment is no longer refunded.
Example: your period ends on the 15th, and on the 10th you pay for 30 more days. If you write to us on the 12th, you get the whole amount back. If you write to us on the 17th, the amount is no longer refunded.
The 3 and 6-month packages
With packages you receive one monthly plan at the start of each month of the package. If you withdraw within 14 days of the payment, the first month – the package price divided by the number of months – is not refunded once you have received its plan, and the months whose plan you have not received yet are refunded. Your access stays until the end of the first 30 days. After the 14 days, the package is no longer refunded.
Example: you paid 2,025 lei for 3 months, received the first month’s plan and withdraw on day 10. We keep the first month (2,025 lei : 3 = 675 lei) and refund 1,350 lei. If you withdraw on day 20, the package is no longer refunded.
Stopping the automatic subscription
You can stop the automatic renewal at any time, from My account → Subscription → “Stop the renewal”: no further payment is taken, and your access stays until the end of the paid period. Stopping is not a withdrawal from the contract and does not lead to a refund of the paid period. Automatic renewals continue the same subscription and are not refunded. Your account and data remain, and you can come back whenever you want.
The Maintenance Plan and the gift month
For the Maintenance Plan (250 lei) the same rules apply: until you receive the maintenance plan you can withdraw and get the whole amount back; after that, the payment is no longer refunded. The gift month at the Diamond level is free: it has no cash value and is not refunded.
The Light Plan
For the Light Plan (150 lei) the same rule applies: until the first week’s menu appears in the app you can withdraw and get the whole amount back; after that, the payment for the 30 days is no longer refunded. The menu usually appears right after the payment. If you move to Elite Plan or the Maintenance Plan, the Light days you still have are not kept and are not refunded.
Payments through the App Store and Google Play
In the AlmarFit app for iPhone or Android, where payment is available there, you pay through your phone’s store. If you paid through the App Store, Apple decides on the refund under its own rules: you ask for it from your Apple account, at reportaproblem.apple.com. If you paid through Google Play, you can ask for it in Google Play or write to us at [email protected], and we apply the rules on this page. A payment refunded by the store takes back the days it bought. You stop a store subscription in your phone’s settings (Settings → Subscriptions); deleting your account does not stop an App Store subscription.
How to cancel within the 14 days
While you have a right of withdrawal, the “Cancel within 14 days” button appears in My account → Subscription, with the amount you get back: you tap it, confirm, and we immediately send you an email confirming that we have received your cancellation. You can also write to us at [email protected], with a clear statement that you withdraw; you may use the model below, but you do not have to. When a refund is due, we return the money within 14 days of the withdrawal, to the card or by the method you paid with, at no extra cost.
Model withdrawal form
To NUTRIFIT & FILM SRL, Str. Scarlatescu 27-29, Et. P, Cam. 3, Sector 1, Bucharest 011158, Romania, phone +40 760 129 448, [email protected]:
I hereby give notice that I withdraw from my AlmarFit contract (Elite Plan, the Maintenance Plan or the Light Plan), concluded on …………
Name: ……………… · Account email: ……………… · Date: ………………